A few years back, while working on the “before & after” gallery for Chrysaliz Design, I got to thinking about the artistry that went into decorating the homes in the photographs. This idea stuck in my brain such that I began considering the artistry of everything around me eventually focusing on the technical solution I was providing. I consider this one of my Monolith moments as my approach to technology solutions became less analytic and more artistic. Read the rest of this entry >>
I had an interesting experience this morning. Every morning on my way into the office I stop for breakfast but recently I’ve found a new bagel shop — I’ve been going there for about two weeks. Most days I order a bagel with butter, but some days I’m in the mood for an egg sandwich. This morning was one of those mornings so I strode in ready to order my sandwich. But, to my surprise, as I approached the counter they offered me my regular “everything bagel with butter today sir?”. “Yes, please”, I replied not getting my egg sandwich. What happened there set off a fire in my brain. Why did this happen? Am I doing this to my customers? Read the rest of this entry >>
Some twitterers have thousands of followers and, likewise, follow thousands. What are the implications of this? Are they really taking an active interest in each other, or is this us just lots of people being polite at first and ignoring each other later? If we assume 5,000 friends with a normal 8 hours sleep we can take the 960 minutes left in the day and simply divide. Conversing with each of 5,000 friends would leave about 11 seconds for each of them. 11 seconds per. day. If that’s the scope of your relationship, how deep could it really be? Read the rest of this entry >>
We talk a lot about customer delight and how to turn irate customers into loyal ones, but how often to we prepare ourselves for the opposite? What happens when we come up with that great idea but just can’t support it? When we turn happy customers into irate ones bynot supporting our marketing? In the end, is it a good thing or a bad thing? Read the rest of this entry >>